Sunday, August 20, 2006

Unbelievable Farter Update

Familiarize yourselves with THIS earlier post first.


I awoke to find this little gem in my Inbox:

Dear Sarah,

Thank you so much for contacting Farter Communications. I am Chriss and I am glad to assist you in resolving to your concern.

I understand that you are concerned with your billing amount and want a clarification.

I certainly understand your concern and apologize for the delay in responding to your email.

Sarah please contact our Technical Support representatives at 800-581-0081 for information regarding this issue. They may be reached 24 hours a day, seven days a week. I am unable to assist you as I am a billing representative and my expertise is limited to resolving billing related inquiries.

Alternatively, you may also use our live chat feature located on our website at http://www.Farter.com/ and the local contact information can also be found at http://www.Farter.com/service/contact/contact.asp.

Please write to us for any further assistance. We value you as a customer and look forward to providing you with consistent and effective service.

Thank you for contacting Farter Communications.


Sincerely,

Chriss
Farter Communications.



You bet I was all over that. My response:



I'm sorry - How is this a Technical Support issue??

I do NOT currently have Farter Service.

I want a clarification of a BILL from 2002, when I was a customer.

You just told me, "I understand that you are concerned with your billing amount and want a clarification... I am unable to assist you as I am a billing representative and my expertise is limited to resolving billing related inquiries."

That doesn't make any sense.

All I want is for someone to send me a copy of my final bill and to explain why it took almost four years for you to contact me. If you are unable to do this, please forward my information to someone who can help.

Thank you.


(Ed. Note: You have no idea how badly I wanted to add the words "You Fuckin Moron".)

5 comments:

LadyLungDoc said...

Try going onto their chat room and ranting about their idiocy until a moderator notices; maybe then someone will address your problem.

Zonda said...

Geesh!! Bunch of idiots!! Hope you get to give them heck!!!

SiressYorkie said...

I recently had a very similar experience with Lane Bryant...went from one inept, non-English speaking idiot to another. Customer service, my large white arse.

OldLadyPenPal said...

i would never trust anyone named chriss.

Ali said...

I swear, Farter MUST be doing this on purpose, for this makes for GREAT PK bloggings. While I would be tremendously pissed, I can not help but enjoy reading about it here. That email is priceless. Priceless, I tell ya.

*Ali walks away shaking head and giggling*